Weight Loss FAQ

Membership Overview

What is the Weight Loss Program at FitRx?

After sharing more information to see if you’re eligible, the FitRx Care Team will provide a personalized plan to ensure you lose weight once your online consultation is completed which may include GLP-1 medication and coaching. If GLP-1 medication, such as Zepbound, Wegovy, or Mounjaro, is prescribed, our coordination team can work with you to get your medication covered by insurance. We also have affordable options for GLP-1 medications if your insurance does not cover the medication or if you don’t wish to use insurance; specifically, as a FitRx weight loss member, we can ship semaglutide, the main active ingredient in Wegovy and Ozempic, or Tirzepatide, the main active ingredient in Zepbound and Mounjaro, directly to your home. You will be matched with a coach and you will have access to unlimited online messaging to make sure your FitRx weight loss plan is working. Get started here: https://go.fitrxapp.com/weight-loss/

How do I sign up for the FitRx Weight Loss Program?

You can sign up for the FitRx Weight Loss Program and see if you're eligible by replying to a few questions here: https://go.fitrxapp.com/weight-loss/

The first month of membership, which includes your medical care, 1:1 coaching, insurance coordination team to help get medication covered by your insurance (if prescribed), and access to compound medications that are affordable without insurance, is currently discounted at just $39. Note that compound medications, such as semaglutide or other GLP-1 medications, themselves are not included in the price of membership but are available for as little as $151/month (when purchasing a 3 month supply).

How long will I need to be a FitRx Weight Loss Program member to see results?

Our FitRx Care Team can work with you to lose 15-20% of your body weight on average in roughly a year through GLP-1 medication, such as Zepbound, Mounjaro, Ozempic, or Semaglutide, and a personalized weight plan to help you reach your target weight. Individual results may vary. You will also have a dedicated coach who will support you on your path to lasting weight loss.

Who are the clinicians at FitRx?

All of our providers have clinical experience and are US- licensed and board-certified. Our providers have worked with leaders in the industry to ensure FitRx's Weight Loss Program is personalized to every member's unique biology.

Where is the best place to start to lose weight?

It’s important to start your weight loss journey in a safe and effective way. Our FitRx Care Team will be able to provide a thorough program specifically designedfor each person to ensure you safely lose weight and keep it off. FitRx’s weight loss program is science-backed and may include GLP-1 medication, such as Wegovy, Zepbound, or Ozempic, and our coordination team can help you get your medication covered by insurance or find affordable options for you. We also offer coaching, which is an effective way to achieve lasting weight loss when combined with appropriately prescribed medication. Use this link to get started: https://go.fitrxapp.com/weight-loss/

How will I communicate with my care team?

You can communicate with your care team in three ways:
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-Exchanging unlimited messages with your provider
-Chatting monthly with your provider through a video or phone visit
-Messaging with your coordinator in the secure FitRx portal; our team is here to help!
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You can use different ways at different times as you wish, based on your needs, availability, and convenience.

Is the entire program completely online?

Yes, the program is 100% online and you will not need to schedule appointments! Your FitRx medical provider will review your intake and determine the best weight loss treatment plan, which may include GLP-1 medication. You will be matched to a coach who you can message with in our secure portal any time.

Is my medical information private?

Yes, we take member privacy very seriously and have implemented strict security protocols to protect your information.

Weight Loss Medications

What medications do you prescribe?

Based on your intake form, our Zealthy Care Team may prescribe a GLP-1 medication (if eligible) such as Zepbound, Wegovy, Ozempic, or Mounjaro, or a compounded GLP-1 medication such as semaglutide or tirzepatide, to help you reach your weight loss goals. A GLP-1 medication may help you feel satisfied with fewer calories and will help you lose weight. We also offer other medications, but our providers typically find GLP-1 medications to be the most effective for lasting weight loss. Get started here: https://go.fitrxapp.com/weight-loss/

Does FitRx prescribe Zepbound, Wegovy, Ozempic, or Mounjaro?

Yes, Zealthy’s licensed healthcare providers can prescribe medications like Zepbound, Wegovy, Ozempic, and Mounjaro, depending on your individual needs and health profile. During your online consultation, a provider will assess whether these FDA-approved medications are the right option for you. In addition to these branded treatments, we also offer more affordable compounded versions of semaglutide and tirzepatide, providing flexibility based on your preferences and budget.

Is Semaglutide the same as Wegovy and Ozempic?

Semaglutide is the active ingredient in Wegovy and Ozempic. Semaglutide is often more cost effective for FitRx members whose insurance deny coverage of brand name medication like Wegovy or who are uninsured. At FitRx we’re dedicated to providing you affordable healthcare. For those who are clinically eligible, we offer monthly or quarterly shipments of semaglutide for as little as $151/month, with or without insurance. You can learn more about this here: https://www.fitrxapp.com/post/exploring-semaglutide-access

Can I purchase multiple months of compound GLP-1?

FitRx Weight Loss members can get 20% off if they purchase 3 month supplies of semaglutide (active ingredient in Wegovy) or tirzepatide. With FitRx, you could pay as little as $151/month for semaglutide, and as little as $216/month. It’s important to be under a provider’s care when on medication, so we’re offering an additional 20% off on member’s next 2 months of membership. Get started here:
‍https://app.fitrx.com/patient-portal/weight-loss-treatment/compound

We offer compound GLP-1 like Semaglutide which is the main active ingredient in Wegovy for as little as $151/month. We also offer Tirzepatide which is the main active ingredient in Zepbound for as little as $216/month. We’ll be able to ship compound GLP-1 straight to your door (no prior authorization submission required). Most FitRx members will start on a compound GLP-1 (semaglutide or tirzepatide), while their care team works with the member’s insurance to see if they’ll be able to cover one of the GLP-1 medications.

If I order compound GLP-1 then how long does it take to get my medication?

To speed up the process, make sure that you answer all questions in the intake form and keep an eye on your provider’s review so you can answer any additional questions s/he may have. Once your provider has reviewed your request for semaglutide or tirzepatide, it typically takes 2-7 business days for the pharmacy to process your order and ship it to you via 2-Day shipping.
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Most members receive their Rx 2-9 business days after their provider has provided their treatment plan (if approved).

Can you ship the medication to my home?

Yes! We can ship compound GLP-1 like semaglutide (active ingredient in Wegovy) or tirzepatide (active ingredient in Zepbound) straight to your home. We offer 1 month or 3 month supplies of semaglutide for as little as $151/month and tirzepatide for as little as $216/month.

If I order a 3 month supply of Semaglutide or Tirzepatide, will I receive it in one package?

It depends, if you do not have a California shipping address and request a 3 month supply of semaglutide or tirzepatide then members will receive 1 shipment with 3 vials. Each vial includes a month’s worth of compounded GLP-1 medication. It’s important to check your FitRx portal to see how many units you should inject.
All California members that have been prescribed 3 months of semaglutide will receive their order in 3 shipments. A 1 month supply will be sent every month for 3 months. This is a total of 3 vials and currently only for California members.

Are GLP-1 medications safe?

Yes, some GLP-1 medications are FDA-approved and have been scientifically proven to help people lose weight. GLP-1 medications such as Zepbound and Wegovy, which are FDA approved for weight loss, have been able to help people lose weight and keep it off. Other medications like Compounded Semaglutide and Compounded Tirzepatide are frequently used off label for weight loss.

Does my membership include medication costs?

Some but not all medications related to your weight loss program will be included in your prescription. For example, while medications like metformin are included, GLP-1 medication is not. However, as a FitRx Weight Loss member, you will have a coordination team dedicated to getting insurance coverage for your medication so you can pay as little as $25 per month (co-pay) for appropriately prescribed medications like Zepbound, Mounjaro, Ozempic, or Wegovy.
Additionally, as a FitRx Weight Loss member, you’ll have access to compound semaglutide, the main active ingredient in Wegovy and Ozempic, for as little as $151/month including shipping, and compound tirzepatide, the main active ingredient in Zepbound and Mounjaro for as little as $216/month including shipping.

Are there side effects to GLP-1 medications?

Your FitRx Provider will work with you to prescribe a medication that will be customized to your preferences. It’s important to log the side effects you may be facing in your FitRx home page.

Will my provider ever deny me a prescription?

Your FitRx provider is dedicated to help you achieve lasting weight loss. Based on your intake form your provider will determine the best treatment plan for you, which may be a GLP-1 medication. If you do have a medication preference then you can discuss it with your provider through our unlimited messaging feature.

Do I need to make any changes to my diet?

Our clinicians commonly prescribe GLP-1 medications that are appetite suppressants, which means that you may not feel the same level of cravings that you typically do. Your weight loss coach can help you find a balanced diet and regular exercise routine to ensure you achieve your weight loss goals.

When will I get charged for my Semaglutide or Tirzepatide?

If your provider determines you’re eligible for Semaglutide or Tirzepatide then you’ll be charged once the provider sends the prescription to one of our partner pharmacies to ship directly to your home. You’ll receive a receipt from our team once the payment is successful and the order has been received by our partner pharmacy, and you will only be charged for medication if prescribed.

How is GLP-1 administered?

It’s most commonly administered by injection. Injections are administered with a small insulin needle. You can inject this right into your stomach. These are generally given once a week. It’s important to review your treatment plan that your provider sent before injecting yourself.

Insurance Coverage

What’s a prior authorization?

The prior authorization (PA) process starts before you start your treatment, which may be a GLP-1 medication like Ozempic or Wegovy. As a FitRx Weight Loss member, you have a Coordinator who will file a prior authorization to your insurance. This is paperwork that your care team sends to your insurance company to request coverage for a medication.

Do you take insurance?

Yes, our coordinators will work closely with you to get your medication covered, reducing the price from $1,349 to roughly $25/month if we are successful with brand name medications. We will collect all of the information we can about you to ensure that we can optimize your chances of having your prior authorization approved to have your medication covered by insurance, and then our insurance coordination team will work hard to follow up and ensure that your insurance company makes an informed decision about coverage. Even if you don’t have insurance or your insurance won’t approve these medications, we offer semaglutide, the active ingredient in Wegovy, and tirzepatide, the active ingredient in Zepbound.

Does FitRx submit prior authorization requests to insurance?

Remember that you must have an active weight loss membership with FitRx to have an active prior authorization to have GLP-1 medication covered by insurance with FitRx. This is because your healthcare provider must be able to monitor your treatment plan for its entire duration so that you can achieve lasting weight loss.

How long will it take to hear back about my PA?

The response times vary, generally it is between 2-14 business days. The PA has to be reviewed by your insurance's clinical pharmacists and/or medical doctors that will determine if it's approved. Your care coordinator will notify you once they hear back from your insurance about next steps.

What if my insurance denies my prior authorization submission?

We’re dedicated to ensuring you reach your weight loss goals! We’ll submit up to 3 prior authorization requests on your behalf. Many FitRx members will start on compound GLP-1 like semaglutide or tirzepatide while they wait to hear from their insurance regarding their prior authorization status. Get started here:
https://app.fitrx.com/patient-portal/weight-loss-treatment/compound

What if insurance doesn’t cover my medication?

Our coordinators will work with you to ship compounded semaglutide for as little as $151/month, and compounded tirzepatide for as little as $216/month once prescribed

Do you take government insurance?

The FitRx weight loss program is not available to those on government insurance. This is to ensure that FitRx complies with all relevant laws and regulations.

Doctor + GLP-1 Membership Option

What is the FitRx Weight Loss Doctor + GLP-1 Plan?

We have two bundled plans to help you achieve lasting weight loss. Your weight loss and semaglutide bundle of $217 for your first month ($297 every month after) includes all care and semaglutide medication. Your weight loss and tirzepatide bundle of $349 for your first month ($449 every month after) includes all care and tirzepatide medication. Specifically, it includes a provider review and written prescription for semaglutide or tirzepatide (if appropriate), and Rx sent to your home. If you require a higher dose than the traditional titration schedule you can pay an additional fee to get the dose you need. We'll be there with you every step of the way to ensure you achieve lasting weight loss. You will be eligible for a refund if you are not eligible for semaglutide or tirzepatide, no questions asked.
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Semaglutide Bundled:
‍https://try.fitrxapp.com/wl-semaglutide-bundled-new2/

Tirzepatide Bundled:
https://try.fitrxapp.com/tirzepatide-bundled-shopping/

Do I have to pay for my medication separately for the Weight Loss Doctor + Semaglutide or similar Plans?

No, your compound GLP-1 is included in your monthly membership cost. Our compound Semaglutide Bundle is $217 for your first month, and our compound Tirzepatide Bundle is $349 for your first month. We’ll ship your Rx straight to your door every month that your membership is active.

Semaglutide Bundled:
‍https://try.fitrxapp.com/wl-semaglutide-bundled-new2‍
Tirzepatide Bundled:
https://try.fitrxapp.com/tirzepatide-bundled-shopping/

What if I'm not eligible for compound GLP-1 medication?

We have a 30-day satisfaction guarantee, so if your provider determines you’re not eligible then we’ll issue the refund.

When will my medication be shipped after I completed the sign up form?

Your provider will review your request within 1-2 business days and determine your weight loss treatment plan, if you're eligible. Be on the lookout for any clarification questions from your provider. It generally takes between 5-9 days from when your provider sends the prescription to the pharmacy for it to be delivered to your preferred address.

Billing

Will my account be automatically billed?

Yes, memberships are charged every month on the same day of the first membership charge, but you can cancel any time. Many members receive a 20% discount on their membership for 2 months if they purchase the 3 month supply of compound GLP-1. We offer discounted quarterly, semi-annual, and annual memberships for members that are dedicated to their weight loss journey. Get started today: https://go.fitrxapp.com/weight-loss/

How can I change my payment information?

If you need to update your payment information please go to https://app.getzealthy.com/patient-portal/profile?page=payment

Will it automatically charge my card once I've updated my payment method?

Once a payment method has been updated, your card will automatically be retried.

Do you accept HSA/FSA funds?

Yes, we do accept HSA/FSA cards as a form of payment. You can update your payment method here: https://app.fitrx.com/patient-portal/profile?page=payment

How can I cancel my account?

You can cancel your membership easily by selecting “Manage membership” in your profile then select “Manage plan” to cancel your membership. https://app.fitrx.com/patient-portal/profile

Where is my refund?

If your purchase is eligible for a refund and has been confirmed that it was issued by our team it should be back in your account within 7-10 business days depending on your bank. Please keep in mind that we can only issue a refund back to your original form of payment, so if you cancel that form of payment we are unable to issue a refund of any kind. Any other questions or concerns on your refund please message your care team or email support@fitrxapp.com.

Is this a one-time plan?

All our weight loss memberships are recurring, since it’s important to be under a provider’s care while on medication. You can cancel at any time.

Can I pause my membership?

Unfortunately we’re not able to pause your subscription. However, you can delay shipments from the home page of your FitRx portal if you select "Manage subscription." The reason you cannot pause your subscriptino is that it’s important to be under a provider’s care while you're on medication. If you choose to cancel your membership, please notify your provider regarding discontinuing your medication. Canceled memberships will have their prior authorizations to cover GLP-1 medication canceled and will not be eligible for refills, since our medical providers won’t be able to monitor your treatment plan if you cancel.